Job title: Library Assistant
Reports to: Digital Library and E-Resources Manager
Responsible for: Physical library management
Overall purpose:
Regent College Library is the academic hub of Regent College London, providing a blend of physical and digital resources to support students and academic staff. Our mission is to foster learning, research, and innovation by delivering exceptional library services.
We are seeking a proactive and tech-savvy Library Assistant to join our team. This role involves supporting users, managing resources, and promoting a seamless experience in both physical and digital library environments. This role will be based in the physical library in our Fitzrovia campus.
General managerial duties and responsibilities:
User Services
* Assist students and staff in locating and accessing library resources, both physical and digital.
* Provide support for digital platforms, such as e-book collections, academic databases, and research repositories.
* Deliver front-line customer service at the help desk, responding to in-person and online queries.
* Offer technical assistance, including troubleshooting access issues for library systems and devices.
Resource Management
* Maintain and update digital collections, including assisting with metadata and ensuring records are accurate.
* Ensure the proper shelving and cataloguing of physical books, journals, and media.
* Assist in processing new acquisitions for both physical and electronic resources.
Academic Support
* Guide users in accessing academic resources, citation tools, and referencing systems.
* Support students and researchers with navigating online platforms, virtual learning environments, and library tools.
* Deliver short tutorials or one-on-one sessions on library technologies and resource usage.
Events and Outreach
* Assist in organizing library events, such as academic skills workshops, research showcases, and open days.
* Promote library services and resources through social media, email newsletters, and physical displays.
* Support outreach efforts to onboard new students and faculty to library systems and services.
Operational Support
* Contribute to library projects, including digitization efforts and the development of online resources.
* Monitor library spaces to ensure a welcoming and productive environment.
* Collect and report library usage statistics to inform service improvements.
Working Conditions:
* This role may involve evening and weekend shifts to support library opening hours.
* Physical tasks include shelving books and setting up spaces for events.
Person Specification
EXPERIENCE & PERSONAL QUALITIES
* Highly organised with excellent time management skills.
* Excellent written and spoken communication skills.
* Excellent interpersonal skills.
* Self-motivated team player who is confident and flexible with the demonstrative ability to establish a strong rapport with colleagues.
* Enthusiasm for learning and promoting new library technologies.
* Experience working in an academic or research library.
* Knowledge of academic research practices, citation styles, and referencing tools (e.g., EndNote, Zotero).
* Familiarity with emerging trends in library technologies and open-access resources.
* Understanding of GDPR and copyright regulations as they apply to library services.
TECHNICAL KNOWLEDGE & SKILLS
* Proficiency in Microsoft Office (Outlook, Excel and PowerPoint).
* Experienced in using IT software (i.e., Microsoft Teams, SharePoint, MS Project, databases).
* Ability to work under pressure and to tight deadlines.
* Ability to use and present numerical information clearly and accurately.
* Desirable: Experience using Library Management Systems (in particular Heritage).
EDUCATION & PROFESSIONAL QUALIFICATIONS
* A library-related qualification or relevant experience is preferred.
Seniority level
* Associate
Employment type
* Full-time
Job function
* Administrative and Education
* Industries: Higher Education
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