This is a brand new, newly created role within one of the best UK full service digital agencies who - being B-Corp registered and gold level Investors in People accreditation - are certainly one of Scotland’s “employers of choice”. We are looking for Website Support Manager / Project Manager - a new role in their growing Website Support team. The role of Website Support Manager is to act as a conduit between customers and the agency’s Website Design & Development team, ensuring you are prioritising and working on support requests from our website clients. In time in this role, you would also help clients to identify opportunities to continually improve their website and online business performance. It’s a mix up of support and project management. Day to day: Client Relations – Acting as main point of contact for clients with a website built by the agency. Briefing & Ticket Management – Understanding support request requirements, ensuring there is a clear brief and then working with designers, developers, copywriters, etc. to complete the task. Website Updates – being proactive where a support request may be achievable through the website’s Content Management System. Finance & Admin – Assisting the Head of Support in ensuring invoicing and admin systems are kept up-to-date. To be considered for this great opportunity, you will possess: A confident, proactive attitude Excellent inter-personnel & communication skills Website Management experience, using Content Management Systems such as Umbraco and Wordpress An understanding of the development cycles, and experience working with website/software developers Strong organisation skills, with an aptitude for multi-tasking and experience using Ticketing / Task Management systems In addition to this, the following would be Desirable / Advantageous: Prior experience working with coding languages such as HTML, CSS and Javascript A working knowledge of Google Analytics, with a Google Analytics Individual Qualification being an added bonus Experience & knowledge of digital marketing techniques including SEO, SEM, Social Media, etc. Experience working within a digital marketing agency Experience & knowledge of managing creative projects such as branding, design and website development Experience of digital solutions specific to the travel industry – such as online booking engines, PMS, Metasearch, etc. PERKS & BENEFITS Competitive Salary, based on experience to £35,000 End-of-year bonus scheme Flexible working Company pension scheme & life insurance Fabulous Edinburgh city centre office Great socials Hybrid approach : 3 days/week in the office and 2 WFH. The office is based a few minutes walk from either Haymarket or Waverley FURTHER IMPORTANT INFORMATION: Gilchrist Recruitment Partnership are a specialist recruitment agency and recruiting partner within the Marketing, Digital communications/PR, Creative & Design and Advertising industry for Scotland, both agency and client side. When submitting your application, please outline your current salary, salary expectations and notice period. It is also essential that you are already legally permitted to work in the UK with the associated paperwork if you are not a UK citizen. If you are not currently living in Scotland, please explain/outline your plans and timelines for relocation to Scotland. We are a Scottish based recruiter who generally do not represent “remote” opportunities - thus you will be either living in Scotland or have solid plans to relocate. We cannot guarantee a response to each individual application, made necessary by the level of response we receive. We will contact only those candidates we wish to shortlist. Apologies in advance for any inconvenience this may cause. We aim to be an equal opportunities employer and are committed to ensuring that no applicant receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status or race. Unless clearly stated otherwise, the advertised position is a permanent contract.