A leading IT support firm is seeking an IT Support Engineer to provide dedicated 1st and 2nd line support to clients, with a focus on user satisfaction. The role involves troubleshooting Microsoft 365 and Apple Mac systems in a legal environment while ensuring efficient ticket management and user engagement. Compensation includes a competitive salary, private healthcare, pension, and development opportunities, with onsite work in central London. Ideal candidates will have 3+ years of relevant experience and strong customer service skills.
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