Summary
The role will be varied as you will be dealing with a wide variety of people and ICT systems, being responsible for data input and processing of information, and providing advice, helping to ensure customers receive accurate bills and correct benefit payments.
Wage
£27,965 a year
Any benefits scheme you may become a part of can not bring you below the minimum living wage if you take on a salary sacrifice e.g car scheme.
Training course
Revenues and welfare benefits practitioner (level 4)
Hours
Monday to Friday 8.30am to 5pm
37 hours a week
Start date
Thursday 12 February 2026
Duration
1 year 8 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
* Communicate effectively with internal/external customers/service users
* Maintain and update databases in accordance with legislation and local policy requirement
* Complete all training associated with the role within a timely fashion
* Administer prompt and accurate billing for council tax and business rates
* Assist in administration of discounts, exemptions and reliefs in line with current regulations
* To discuss and manage debtors accounts depending on their circumstances
* Provide exceptional level of customer service to our residents via all forms of communication
* To ensure data is accurate and up to date in line with local policy and GDPR
* To assist the Team Leader and Head of Service with annual billing preparation
* To undertake general office duties and assist on projects as and when required
* Ensuring that services are delivered in compliance with existing and new Health and Safety legislation and the Council’s Health and Safety Policy and ensuring that duties are pursued in a safe manner with due regard to the Health and Safety of yourself and others
* To adhere to all relevant council policies and ensure they are properly complied with throughout the activities undertaken
* To carry out any other duties which fall within the broad spirit, scope, levels and purpose of this job description
Where you'll work
Council Offices
Gloucester Road
Tewkesbury
Gloucestershire
GL20 5TT
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
THE INSTITUTE OF REVENUES, RATING AND VALUATION
Training course
Revenues and welfare benefits practitioner (level 4)
What you'll learn
Course contents
* Consistently deal with customers politely and considerately, adapting your approach to meet customer and employer needs
* Achieve outcomes that the customer wants where possible. Where this is not possible, explain the reasons why. Evaluate and recommend alternative options
* Obtain all required information in the most effective way to allow tasks to be completed, considering each customers individual circumstances
* Interpret and evaluate all information to determine the relevant details for the required task
* Interpret and evaluate information to judge whether there is potential fraud indicated. Refer to the appropriate department where required
* Determine whether a dispute should lead to a change of decision and explain the reasons, using appropriate legislation
* Handle sensitive information securely and in line with current legislative requirements
* Analyse and use information and legislation to calculate amounts due when a customer first contacts your department (e.g. new claims or new accounts)
* Analyse and use information and legislation to correctly deal with changes in customers circumstances, recalculating amounts due where required
* Provide justification for any inferences drawn from available information
* Decide on the best method of recovery by evaluating the customers circumstances. Act on this judgment to start recovery of amounts due
* Use judgement to deal correctly with non-routine situations that arise
* Adapt your communication style and method to meet the individuals needs
* Communicate confidently by being personable, asking insightful questions and being able to negotiate effectively and respectfully
* Undertake activities to ensure knowledge stays current
* Take appropriate action within the limits of your authority to solve problems or make relevant colleagues aware of them
* Make accurate decisions based on the information available
* Support team members to achieve the best outcome for the team
* Request assistance or authorisation when required
* Communicate with other departments to achieve required outcomes
* Proficiently use the systems available to achieve tasks
* Refer to processes to determine the action to be taken
* Evaluate the customers financial position, assisting with personal budgeting where appropriate, or directing the customer to appropriate support
Training schedule
This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.
Requirements
Desirable qualifications
GCSE in:
* English (grade C minimum)
* Maths (grade C minimum)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Problem solving skills
* Administrative skills
* Analytical skills
* Initiative