We're looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same. You will play an important role in the daily operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store's appearance. Since the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback. You will also ensure the store remains a safe place to work and shop. Your responsibilities will include:
* Serving customers with passion and pride, providing natural and great service.
* Encouraging customers to give feedback via the 'have your say' survey.
* Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
* Applying training to ensure safe working practices.
* Participating in seasonal, community, and charity events to create an inclusive atmosphere.
* Understanding store performance and your role in delivering profit.
* Living our values, making everyone feel welcome, and following policies.
* Clocking in and out at the start and end of shifts for accurate payment.
* Following security procedures and wearing safety equipment to keep everyone safe.
* Following the 'think 25' policy when serving age-restricted products.
* Responding promptly to assistance calls or interventions, explaining actions to customers.
* Maintaining a clean, tidy, and organized store environment.
* Potentially running shifts in the absence of Shift Leaders or Store Managers.
* Following all training to ensure safety and legality.
* If applicable, managing day-to-day operations of the Post Office, including passing necessary background checks.
What's in it for you? One Stop is committed to making everyday life easier for our customers. We have a strong community presence and offer quality products at great value, with friendly and helpful service. As part of the Tesco Group, One Stop combines the benefits of a large organization with the close-knit feel of a neighborhood store. We are passionate about creating a welcoming environment for both customers and colleagues, and we seek enthusiastic individuals to join our growing team.
As a proud Tesco subsidiary, One Stop operates independently, sharing values but offering different benefits than Tesco.
Community Involvement: We support local charities and organizations, having raised over £10.4 million and donated 1.6 million meals through partnerships, helping reduce food waste and support those in need. Our colleagues often participate in activities like climbing mountains, running marathons, or organizing local events to support causes they care about.
Diversity & Inclusion: We are committed to an inclusive workplace that celebrates diverse backgrounds, perspectives, and experiences. Everyone is treated fairly and with respect, and diversity and inclusion are core to our values.
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