Overview
and Responsibilities
Introduction
The Customer Programme Manager (CPM) is responsible for the overall management of assigned customer accounts, ensuring exceptional service, commercial success, and long-term growth. Acting as the primary customer interface, the CPM oversees all aspects of account management, including relationship development, contract execution, and reporting financial performance. The role requires close collaboration with Sales, Engineering and Operations teams to drive customer satisfaction, operational excellence, and profitability.
Key Responsibilities
Customer Account Management
1. Serve as the primary point of contact for all operational and commercial matters related to assigned customer accounts.
2. Build and maintain strong relationships to enhance customer satisfaction and retention.
3. Lead customer interactions, including regular meetings, business reviews and strategic discussions.
4. Ensure all customer commitments on delivery, quality and service are met or exceeded.
5. Proactively identify opportunities to expand business within existing accounts.
6. Manage and resolve customer issues, conflicts and escalations promptly and effectively.
Financial & Commercial Management
7. Drive account profitability by managing pricing, costs and margins effectively.
8. Ensure accurate and timely financial forecasting, including revenue, order intake and backlog.
9. Oversee contract execution to minimize risk and ensure compliance with company policies.
10. Secure timely payment collection and manage pricing deviations efficiently.
11. Work with internal teams to ensure that tooling, non-recurring costs and labour services are delivered profitably.
Operational Performance & Risk Management
12. Collaborate with Operations teams to ensure seamless execution of customer orders.
13. Maintain accurate data within the ERP system to reflect customer requirements and commitments.
14. Ensure strong working capital performance, including inventory management and accounts receivable collection.
15. Drive continuous improvement initiatives to enhance service levels and operational efficiency.
16. Monitor industry trends and customer needs to anticipate risks and opportunities.
Reporting
17. Utilise standards tools and processes and regularly report to TT Electronics leadership team on customer, account status, opportunities, problems and outlook.
Qualifications, Skills and Attributes
Skills and Experience Required
18. Proven project management experience.
19. Ability to read and analyse periodicals, business reports, correspondence and procedure manuals.
20. Ability to read a P&L, calculate figures and amounts such as discounts, interest, commissions, proportions, percentages.
21. Ability to collect data, solve practical problems and deal with a variety of concrete variables in situations where only limited standardisation exists.
22. Ability to use MS Office software, including building spreadsheets, databases, gant charts, slide presentations, and business systems software (CRM, ERP).
The role holder will primarily be based at our Fairford site, but also may be required to work from another TT site. Some UK, and occasional international travel may be required.
What we offer you
23. Competitive Salary
24. Enhanced pension contributions
25. Healthcare cashback plan
26. Employee assistance programme
27. Site incentive plan
28. Financial wellbeing benefit
29. Discounted online and high street shopping and lifestyle vouchers
30. Cycle to Work Scheme
31. Discounted RAC membership
32. Discounted Gym membership
33. 5 weeks (in hours) annual leave plus bank holidays
34. A supportive and friendly working environment with a focus on wellbeing and sustainability
TT Electronics are committed to Equality, Diversity and Inclusion and actively encourage applications from under-represented groups.
Our Recruitment Process
Initially we will reach out to you for an informal conversation about the role. This will allow you the opportunity to ask questions and find out more about TT, our site and our team. It will also give us the chance to learn more about you and your experience to date. At this point both parties have the opportunity to decide if they would like to continue with the process.
Due to the specific projects TT Electronics supports we are unable to sponsor work visas. Candidates will be required to achieve Baseline Personnel Security Standard Clearance.
Successful candidates will be required to undertake pre and during employment drug and alcohol testing.
Solving Technology Challenges for a Sustainable World
We want the very best people in our TT family across the globe – so we welcome applications from everyone, to celebrate a diverse mix of experiences, backgrounds and identities. We are committed to equality of opportunity for all and you can rest assured that TT Electronics takes positive steps to ensure we are an inclusive business, that will welcome and support you, from your initial application to wherever your career takes you! Please get in touch if you’d like to discuss any reasonable adjustments to your application, in order that we can accommodate and support you in the process. If you want to work for a company where who you are is valued and respected, we’d love to hear from you.
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