We're hiring a Debt Recovery Handler to join a reputable financial services company on a permanent basis. You'll play a crucial role in supporting customers in arrears by implementing effective collection strategies and ensuring positive outcomes.
Key Responsibilities:
* Implement collection activities in accordance with company policies and procedures.
* Manage arrears cases to bring agreements up to date while prioritizing positive customer outcomes.
* Conduct inbound and outbound collection calls, maintaining accurate records after each interaction.
* Correspond with customers via letters, emails, and texts, ensuring meticulous record-keeping.
* Maintain performance levels in alignment with expectations and adhere to compliance procedures.
Essential Experience:
* Worked in a customer services environment, ability to control a call
* Understanding of financial services
* Ideally experience in claims/collections role
Operating Hours:
Mon-Fri 08:00-20:00
Weekends – 09:00-18:00
Shifts are allocated to cover service during working hours on a rotational basis, flexibility is required, hybrid working is available upon completion of training