Ocean Freight Forwarding Coordinator
Location: Wednesbury
Salary: Up to £37,000 per annum
Job Type: Permanent, Full-time
Hours: Monday to Friday, 08:30 to 17:00
Benefits: Private healthcare, monthly bonus scheme, 20 days holiday plus bank holidays
We are recruiting for an experienced Ocean Freight Forwarding Coordinator to join a well-established freight forwarding business based in Wednesbury.
This is a fantastic opportunity for someone with strong ocean freight experience who is confident managing import bookings, liaising with overseas agents and co-loaders, and keeping customers updated throughout the full shipment process.
The role would suit an experienced Freight Forwarder, Ocean Freight Operator, Import Coordinator, Sea Freight Coordinator or Freight Operations Coordinator looking for a permanent role with a competitive salary and additional benefits.
Package
Salary up to £37,000 per annum
Monthly bonus scheme after successful completion of 6-month probation
Bonus scheme
Private healthcare
Monday to Friday working hours
08:30 to 17:00
20 days holiday plus bank holidays
Permanent full-time position
The Role
As an Ocean Freight Forwarding Coordinator, you will be responsible for managing ocean freight import bookings from start to finish. You will work closely with customers, suppliers, overseas agents, co-loaders and customs clearance agents to ensure shipments are handled accurately and efficiently.
You will be joining a busy operations team, so strong organisation, attention to detail and the ability to work under pressure are essential.
Key Responsibilities
Receive, process and manage ocean freight import bookings within agreed timeframes
Handle FCL and LCL import shipments
Liaise with co-loaders and overseas agents to arrange shipments
Enter new bookings accurately onto the company system, BoxTop
Send booking confirmations to suppliers and clients
Track shipments and monitor import ETAs
Keep customers updated throughout the full shipment process
Identify and resolve issues, including vessel delays and potential shipment problems
Source alternative options where required
Manage cross-trade bookings when needed
Send customs clearance templates to the import clearance agent before UK arrival
Ensure customs clearance is arranged correctly on behalf of the company
Close jobs once completed to customer satisfaction
Maintain accurate data and ensure all information is entered within required timescalesRequirements
Minimum 2 years' experience within freight forwarding
Ocean freight experience is essential
Good knowledge of FCL and LCL shipments
Import operations experience would be highly beneficial
Experience using BoxTop would be advantageous
Strong verbal and written communication skills
Excellent customer service skills
Good problem-solving and negotiation skills
Strong planning and organisational ability
High level of attention to detail
Able to work well in a fast-paced environment
Confident working independently and as part of a teamWR Logistics are the #1 recruitment partner for all vacancies in the logistics industry. We recruit in the UK & USA for permanent jobs.
WR is acting as an Employment Agency in relation to this vacancy