Choose Well - Choose WWL
Job overview
To provide a full administrative support to the Outpatient Service Department, by the timely and accurate preparation of Outpatient clinics and reception of patients. To ensure patient’s needs are central to the delivery of the service, and compliance with all appropriate policies and procedures.
Main duties of the job
To work efficiently to deadlines preparing clinics for the Thomas Linacre Centre. The successful candidate will need excellent organisational and computer/keyboard skills and demonstrate a clear understanding of customer care and patient confidentiality.
Working for our organisation
Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that ‘happy staff, makes for happy patients’. We have a recognised track record in staff engagement, and living our values ‘the WWL Way’.
WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind we are seeking to recruit people who share our values and beliefs.
At WWL we value the benefits a rich and diverse workforce brings to our community and therefore welcome applications from all sections of society.
Detailed job description and main responsibilities
·To ensure that all patients’ case-notes are prepared and available in advance of the clinic in accordance with procedure
·To receive patients at reception and ensure that all patient demographic details are update both on patient centre and in the case-notes.
1. To book all patient follow-up appointments in accordance with clinic rules and deal with enquiries from the general public and other disciplines of staff regarding clinic bookings
2. To be responsible for the scanning of Outpatient clinic documentation
3. To be responsible for the recording of all clinic outcomes and other information within agreed deadlines
4. To ensure case-notes are transported between areas in a secure and confidential manner in line with Caldicott guidance
5. To assist members of the medical and nursing staff with any queries during the course of the clinic.
·Deal with walk-in patients to clinic, ensuring that the patients’ case-notes are obtained and transported as quickly as possible.
·Provide outpatient clinic lists and booking summaries for consultants and nursing staff and produce patient labels as required.
·Action departmental post in a timely manner and ensure that all consultant correspondence is taken into clinic and returned to the appropriate person following clinic.
·Liaise with the Transport Department to ensure the deadlines for receipt and dispatch of case-notes is strictly adhered to.
·To provide cover when necessary.
·To provide any other duties that may be required relevant to this grade.
Person specification
Qualifications
Essential criteria
6. To be educated to GCSE/CSE or equivalent English grade C or above or able to demonstrate equivalent.
7. Has achieved NVQ level 2 Business & Administration or willing to work towards
Desirable criteria
8. Willing to work towards NVQ level 3 Business & administration
Experience
Essential criteria
9. To have worked or have experience In working in a busy pressurised customer focused environment
10. To work efficiently to Targets and deadlines
Desirable criteria
11. Recent work experience within a healthcare setting
12. To have had experience of patient administration systems and processes
Skills
Essential criteria
13. To deliver a high level of customer care and communication skills
14. Excellent organisational skills
15. Ability to prioritise and manage own workload
16. Computer Skills/keyboard skills
17. General office duties/filing, faxing etc
Desirable criteria
18. IT skills i.e. e-mail, intranet and Microsoft Packages
19. The ability to adapt to new systems/procedures as required
Knowledge
Essential criteria
20. To demonstrate a clear understanding of customer care services
21. The ability to follow strict guidelines and procedures within a Healthcare setting
22. To be aware of confidentiality
Desirable criteria
23. Demonstrate a knowledge and understanding of customer care practises and procedures
24. Be aware of Data protection Act
Additional
Essential criteria
25. To be flexible and adaptable within a busy environment and be able to work at short notice.
26. Good attendance record
27. Speak English to an appropriate standard relevant to their role, i.e. with confidence and accuracy, using correct sentence structures and vocabulary, and without hesitation