* Deliver an efficient and effective Housing Management Service, following documented processes, and procedures to ensure consistency of practice across the service.
* Take a lead role and use own initiative in solving often complex or difficult housing problems and tenancy breaches whilst engaging partner agencies where necessary.
* Identify and conduct home visits to Council managed properties, interview customers and inspect properties with a particular emphasis on repairs, identifying tenancy fraud and breaches of tenancy. To identify any customer or property safeguarding/vulnerability concerns and ensure this is referred accordingly and monitored.
About you:
You will have the following skillsets or experiences:
* Understanding of the significance of social housing within the broader context of Council provision but also as a fundamental element for quality of life.
* Substantial experience of providing a front-line, customer focussed service.
* Experience of working in partnerships.
* Experience of managing multiple cases/projects at the same time.
* Experience of keeping clear, concise and accurate notes.
* Experience of supporting vulnerable people.
What’s on offer:
* Salary: £24-£27 per hour* per day inside IR35. *negotiable based on experience *please submit your CV with the rate you require
* Overtime: no options available
* Contract type: Contract – 3-6 month minimum.
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