Sue Ross Recruitment are working on behalf of our client, a highly respected national training provider, to recruit an Operations Co-ordinator. This administration role will work alongside the scheduling, sales support and operations admin teams. This role will require excellent communication skills and a pro-active approach. Working directly with stakeholders and driving improvements for the department, and processes within.
Key Responsibilities for the Operations Co-ordinator/Administrator:
* Accurately track and monitor the progress of training applications, ensuring these are processed timely, in line with internal KPIs.
* Liaise with training centres and trainers within, to ensure a timely submission and process of paperwork, Support wider teams in auditing requirements
* Drive improvements aligned to processes, to establish smarter ways of working
* Maintain a forward plan of meetings to ensure that the company’s targets are met
* Report activity within the company’s MIS system, Tracking and processing of certificates aligned to commercial training
* Undertake any required general administration to support the operations function
* Provide advice and guidance regarding the qualification process and associated matters
* Provide updates to customers on training agreements as required
* Contact learners to ensure documentation is completed accurately and in a timely fashion
Candidate Requirements for the Operations Co-ordinator:
* Excellent customer care approach, Good telephone manner and communication skills
* Experience with use of Microsoft word
* Good administrative skills
* Experience of interacting with clients and learners in a professional manner
* Strong attention to detail
* Able to follow processes
* Enthusiasm in the workplace
* Work well under pressure
* The ideal candidate will ideally possess the following qualifications; however, training will be given where required:
* Information, Advice & Guidance qualification to a minimum of Level 2
* Educated to a minimum of GCSE grade C in English and Maths or equivalent
What’s on Offer for the Operations Co-ordinator:
* Full-time, Permanent, 08.00am – 16.00pm, Monday to Friday, £25,500.00 per year
* A competitive salary
* 25 days holiday + Bank Holidays plus two days additional annual leave following two years’ service. Holiday buy and sell scheme
* Employer contributory pension scheme
* Health Cash Back Scheme
* Continuous Professional Development
* Annual Volunteering Day
* Referral programme
* Free parking
* A challenging and rewarding role in a successful and growing business
Unfortunately due to the number of applications we receive, we are unable to provide individual feedback to all applicants. Please assume that if you do not hear from us within 72 hours that your application has been unsuccessful on this occasion.
May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment