The NICI Newquay- Opening 2026 About The NICI Following the huge success of The NICI Bournemouth, we’re bringing our signature laid-back luxury energy to the Cornish coast. Opening in 2026, The NICI Newquay will redefine seaside hospitality with bold dining, vibrant bars, and unforgettable coastal experiences. This is more than a hotel, it’s a destination. The Role The Reception Manager will lead the Front Office team and set the tone for every guest journey. As a key brand ambassador, you’ll ensure arrivals, departures, and guest interactions are seamless, warm, and memorable. Key Responsibilities • Manage day-to-day Front Office operations • Lead recruitment, training, and development of the reception team • Deliver exceptional guest service and brand standards • Oversee guest feedback, complaints, and service recovery • Collaborate closely with Housekeeping and Reservations • Support pre-opening systems, procedures, and training About You • Experience as a Reception or Front Office Manager in a luxury hotel • Strong leadership and communication skills • Calm, confident, and guest-focused approach • Experience with PMS systems and front office operations • Passion for hospitality and guest experience What We Offer • Competitive salary • Opportunity to lead front-of-house at an iconic new opening • A dynamic, lifestyle-driven working environment If you’re ready to make waves in Cornish hospitality and lead one of the most exciting new hotel openings of 2026, we’d love to hear from you - Apply now!