We are recruiting for a Contracts Administrator to join a busy service and business support function. This role is key to maintaining and managing service contracts across a varied customer base, from single-site customers to large key accounts, while delivering excellent customer service and accurate administration. Benefits * Pension plan * Life assurance * Employee Assistance Programme (family cover) * 25 days holiday (increasing to 26 after 5 years) plus bank holidays * Medicash healthcare scheme Key Responsibilities * Review, amend, and renew service contracts, including purchase order management where applicable * Maintain accurate service contract and system data records * Prepare new service contracts, quotations, and related documentation * Promote additional value-added services to support growth of the service contract database * Support service contract preparation, including quotations, tenders, correspondence, and customer communications * Provide internal support for key customer accounts where required * Maintain warranty and extended warranty records following new equipment sales * Resolve and close customer queries and complaints related to service contracts * Work collaboratively across teams to support service delivery and customer satisfaction * Complete ad-hoc administrative tasks as required Key Performance Indicators * Service contract database value * Contract lead generation, renewals, and conversion rates Skills & Qualifications * Experience in service contract or customer database administration * Strong customer-focused approach with a polite and professional manner * Excellent attention to detail and accuracy * Strong communication skills at all levels * Financial awareness * Good IT literacy * Ability to work well in a team environment * Minimum of 5 GCSEs including English and Mathematics