Join us to apply for the Reception Agent - Part Time role at Novotel Hotels.
Get AI-powered advice on this job and more exclusive features.
Company Description
As a pioneer in responsible hospitality, the Accor Group encompasses more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations across 110 countries. Each brand has its own personality, offering opportunities to find yourself, while sharing a common goal: to innovate and challenge the status quo.
By joining us, you become a Heartist, because hospitality is a work of heart. You will be part of a caring environment where you can grow, discover new professions, and pursue career opportunities globally. Enjoy exclusive benefits and recognition for your commitment, all while creating meaningful experiences for guests, colleagues, and the planet.
Job Description
First impressions matter! As a Reception Agent, you will welcome guests, ensure they have a memorable stay, and handle their needs from arrival to departure.
What You Will Be Doing
* Greet guests, check-in, respond to requests, and settle accounts with exceptional service
* Personalize guest experiences and promote hotel facilities
* Handle payments via credit cards and cash
* Communicate with guests via email and phone
* Work morning or afternoon shifts as needed
* Enroll guests in the Accor Loyalty Membership
* Address guest complaints following Accor standards
* Coordinate with all departments and pass important information to colleagues
* Ensure task completion and proactively resolve issues
* Experience with Opera or similar systems is a plus
* Fluency in English; additional languages are a plus
Qualifications
Previous experience is preferred but not essential. A service-focused personality is crucial.
Additional Information
Experience with Opera or related systems and fluency in English are required; additional languages are advantageous. Flexibility to cover day shifts is essential.
Job Details
* Seniority level: Entry level
* Employment type: Part-time
* Job function: Administrative
* Industry: Hospitality
#J-18808-Ljbffr