Overview
Join to apply for the Assistant Store Manager role at Mountain Warehouse.
Are you passionate about retail and driven to deliver exceptional customer experiences? Do you thrive in a leadership role where you can motivate and inspire a high-performing team? Mountain Warehouse has the perfect opportunity for you.
Responsibilities
* Leadership & Team Development: Partner with the Store Manager to lead a motivated, engaged, and high-performing team; foster a collaborative and supportive work environment; drive training and development; communicate clearly and transparently; keep the team informed with product knowledge to deliver outstanding customer service.
* Operational Excellence: Assist with the smooth day-to-day running of the store, ensuring compliance with company policies; maintain high visual merchandising and housekeeping standards; prioritise health and safety with regular risk assessments; participate in recruiting and retaining top talent to build a strong and motivated team.
* Sales & Performance: Support in meeting and exceeding sales targets, monitor KPIs, oversee stock levels and replenishment, and implement proactive loss prevention strategies to protect profitability.
* Customer Experience: Lead by example in delivering exceptional customer service; address customer feedback promptly, ensuring satisfaction and brand loyalty; represent Mountain Warehouse with enthusiasm and professionalism; build meaningful connections with the local community to create a welcoming shopping atmosphere.
We Would Like To Meet Someone Who Is
* Passionate about creating outstanding customer experiences.
* An inspiring leader with a proven track record in retail management.
* A clear and confident communicator who can engage with colleagues and customers alike.
* Results-driven with a sharp focus on achieving goals and meeting targets.
* Approachable, supportive, and trustworthy—a natural team player.
* Energetic, proactive, and determined to see tasks through to completion.
* Skilled in problem-solving and decision-making with solutions aligned to company policies.
What’s In It For You
* Monthly Bonus Scheme: a performance-driven bonus structure with achievable targets on top of base salary.
* 50% Colleague Discount across Mountain Warehouse and Animal, with a twice-yearly uniform allowance.
* One weekend off per month, 28 days annual leave including Bank Holidays.
* Access to Employee Assistance Programme and Colleague Hardship Scheme.
* Generous Colleague Referral Incentive.
* Auto-enrolment Pension scheme.
* A stable, supportive environment; length of service awards.
You're not just managing a store; you're shaping an experience and creating a legacy. Embrace the adventure, Retail Leader.
Job Details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Sales and Business Development
* Industries: Retail
* Location: Ross On Wye - Management (ROW)
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