Location: This position is located at 1-4 New Bond St, Bath, BA11BE, United Kingdom.
Role Summary: To achieve the Anthropologie mission of creating an 'unimagined store experience' by developing a store culture that fosters creativity and inspires both the store team and the customer. To set and achieve strategic short and long-term goals by applying a forward-thinking and omnichannel approach to the retail experience. Oversee and assume ultimate accountability for store operations, sales, service, product presentation, visual merchandising, profitability, and loss prevention, while maintaining a strong focus on employee development and succession. Participate in building community relationships that reflect the Anthropologie culture.
What You'll Be Doing
People
* Strategically recruit, train, and develop managers to increase the store's productivity.
* Assist in developing the management team to ensure succession planning and future growth.
* Manage performance development processes including appraisals, development plans, coaching, counseling, and disciplinary actions.
* Uphold company standards and act as a leader, mentor, and role model.
Leadership and Communication
* Lead by example and communicate store and company goals effectively.
* Lead change and innovation to evolve the retail experience, drive sales, and create a unique store atmosphere.
* Implement new training and operational initiatives.
* Possess excellent communication skills, both written and verbal.
* Manage and motivate the team to deliver exceptional customer care.
* Challenge and inspire the team to enhance service, merchandising, and displays.
Managing the Environment
* Coach and empower management to take initiative.
* Oversee customer service and store operations to ensure a positive environment.
* Lead by example on the sales floor, providing training and coaching.
* Partner with Visual Manager for visual displays and store presentation.
Operations
* Conduct regular walkthroughs and provide feedback.
* Ensure store procedures are followed accurately and timely.
* Achieve stock loss goals.
* Develop efficient shipment processing systems.
* Plan and organize projects effectively.
* Oversee health and safety procedures to protect staff and customers.
Merchandising and Display
* Collaborate on creating an inspiring yet commercial shopping environment.
* Coordinate with visual teams on merchandising projects.
* Coach staff on fashion trends and creative solutions.
Commercial Awareness
* Maximize sales and manage stock levels through analysis of reports and market trends.
* Understand store profitability and guide team accordingly.
* Stay updated on trends, social media, and local community influences.
* Use entrepreneurial skills to meet and exceed targets.
Experience and Skills
* Experience in a senior management role within a fast-paced, creative retail environment.
* Proven ability to impact sales, payroll, and stock loss positively.
* Track record of developing management teams and talent.
* Problem-solving skills with creative solutions.
* Understanding of Anthropologie's culture and market appeal.
Additional Benefits
* Life Leave: One day annually for personal events.
* Wellbeing: Employee assistance, gym discounts, private medical insurance.
* Employee Discounts: Up to 40% at URBN Brands.
* Travel: Season ticket loan, cycle to work scheme.
* Development: Support for ongoing learning and growth.
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