Social network you want to login/join with:
* Excellent opportunity to be part of a 5* business in a 5* Customer Service team
* Permanent Role with Great Opportunities for Progression
About Our Client
This is a well-established, medium-sized retail organisation with a strong focus on providing top-notch services to its customers. The company values efficiency and customer-focused solutions, striving to maintain high standards across all operations.
Job Description
* Handle customer queries and complaints efficiently through multiple communication channels.
* Provide timely resolutions while maintaining a professional and courteous manner.
* Monitor and manage customer accounts, ensuring accurate records are kept.
* Collaborate with internal departments to address customer concerns and improve services.
* Assist in developing and implementing customer service policies and procedures.
* Support the team in meeting service-level agreements and performance targets.
* Identify opportunities to enhance the customer experience within the retail environment.
* Provide training or guidance to junior team members as needed.
The Successful Applicant
A successful Customer Services professional should have:
* Previous experience in a customer service role, ideally within the hospitality industry.
* A strong ability to handle and resolve customer issues effectively.
* Excellent communication and interpersonal skills.
* Proficiency in using customer relationship management systems.
* A proactive approach to problem-solving and process improvement.
* Strong organisational skills and attention to detail.
* The ability to work well both independently and as part of a team.
What's on Offer
* A competitive salary range of up to £35,000 per annum.
* A permanent position with opportunities for career growth.
* Time Off in Lieu (TOIL) and a supportive work environment.
* Located in Corsham, offering a chance to work in a vibrant retail setting.
* The opportunity to contribute to improving customer experiences and processes.
This is an exciting opportunity for an experienced Customer Services professional to join a thriving team in Corsham. If you are passionate about customer service and are ready to take the next step in your career, we encourage you to apply!
#J-18808-Ljbffr