Job Summary
Senior administrators support Community AHP Services by liaising with clinicians, patients, and other health care services to provide effective administrative assistance and enable clinicians to focus on patient care. The role involves ensuring accurate data for monitoring service utilisation, managing clinic capacity, and facilitating smooth operation of clinical services.
Key Responsibilities
* Undertake administration/secretarial duties to support the smooth running of the service and coordination of clinical care.
* Process and provide first‑line triage of referrals following local operational policy, ensuring action is taken to support patient care.
* Record and file referrals following clinical triage.
* Support clinic management and monitoring of clinic capacity, booking patients appropriately, and escalating as necessary to clinical staff.
* Mentor and deputise for Band 2 staff, undertaking general office duties such as booking clinics, entering OASIS data, and answering patient/staff phone lines.
* Cross‑cover across designated areas of responsibility and support other administrative functions as required.
* Use technology to manage time and support innovation where appropriate.
Work Setting
Multi‑site working across the Black Country Provider Collaborative (Dudley Group NHS FT, Royal Wolverhampton NHS Trust, Sandwell & West Birmingham NHS Trust, and Walsall Healthcare NHS Trust). Flexibility across the four partner Trusts is expected to meet patient and service needs.
Immigration & Sponsorship
Applicants requiring UK sponsorship will be considered subject to the role requirements.
Recruitment Equality Statement
We are committed to equal opportunities and want to ensure our workforce is representative of the population we serve. We welcome applications from all sections of the community and diverse groups. Our staff include people from a range of backgrounds; we support and recruit people with disabilities, LGBTQ+ community members, and encourage the use of all pronouns. We govern our hiring by public sector equality duties and policy. All selected candidates will receive a support system to facilitate their success in the role.
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