Hope you are doing well, Job Role: IT Support Job Location: Ulverston UK Job Type: Contract Duration will be 1 Month (Replacement Contract) Job Description: Key Responsibilities: • Provide first-level technical support to end-users via phone, email, or chat. • Experience in providing technical & customer support in Application, Maintenance, Development, Support (ADMS) • Assist in the setup and configuration of new software, basic hardware and network issues. • Log and track all incidents and service requests in the ticketing system. • Escalate complex issues to higher-level support teams as necessary. • Follow up with users to ensure issues are resolved and provide updates on the status of their requests. • Maintain and update knowledge base articles and documentation. • Participate in team meetings and contribute to continuous improvement initiatives.