Job Description Deliver outstanding customer service, offering expert advice on suits, jackets, trousers, shirts, and formalwear Conduct measurements and fittings, providing recommendations for the perfect fit Drive sales performance, upselling and cross-selling to maximise revenue Maintain high visual standards and ensure the concession always reflects brand quality Support stock management, including replenishment, size checks, and maintaining stock integrity Actively contribute to team targets and KPIs, including conversion, UPT, and average transaction value Stay up-to-date with product knowledge, trends, and tailoring techniques Uphold Frasers’ and Threadologys’ standards, processes, and operational policies