Field Service Engineer – Medical Diagnostics (Stoke-on-Trent to Wrexham)
As an integral member of the Central Customer‑Centric Field Support Team in the UK, this role provides field‑based assignments across Stoke and surrounding areas or focuses on a designated customer base (North Wales, Shropshire, and Staffordshire). Based in Stoke or the surrounding areas, you will support Roche’s innovative systems and products, ensuring seamless operation and maximum uptime for our diagnostic instruments.
Key Responsibilities
- Deliver electro‑mechanical hardware support, including routine proactive and reactive tasks and technical training.
- Perform troubleshooting and fault resolution, conduct preventive maintenance, and generate reports to enhance operational efficiency.
- Provide technical training and guidance to customers, enabling them to excel in the use of Roche diagnostic systems.
- Maintain rigorous administration and regulatory documentation to ensure compliance and efficient service delivery.
- Build productive relationships with peers and key stakeholders to align service and sales objectives seamlessly.
- Attend internal review meetings to showcase progress, discuss objectives, and ensure service excellence.
Qualifications
- Educational Qualifications: A degree or equivalent qualification in Electrical/Mechanical Engineering is preferred. Candidates with equivalent experience at the HNC/HND level with a proven track record are also encouraged to apply.
- Experience: Extensive experience within the IVD industry, with a history of delivering exceptional technical support.
- Skills: Excellent analytical ability, self‑motivation, advanced troubleshooting expertise, and the ability to work effectively under pressure in a collaborative team environment.
- Attributes: Resilience, tenacity, motivation to exceed customer expectations, and the ability to grow and mentor others through training, coaching, and continuous development.
Equal Employment Opportunity Statement
At Roche Products Ltd. we believe diversity drives innovation and we are committed to building a diverse and flexible working environment. All qualified applicants will receive consideration for employment without regard to race, religion or belief, sex, gender reassignment, sexual orientation, marriage and civil partnership, pregnancy and maternity, disability or age. We recognise the importance of flexible working and will review all applicants’ requests with care. At Roche difference is valued and we are proud to be an equal opportunity employer where you are encouraged to bring your whole self to work.
