Relay UK Call Handler Location: Birmingham Pay: £13.42 - £31.37 per hour (depending on shift pattern) Contract: Temporary ongoing Start Date: 23/02/2026 Hours: 37.5 hrs per week (5 days over 7, including weekends & bank holidays) Training: Full-time for 4 weeks (100% attendance required) Do you type 50 words per minute with 98% accuracy? Your typing skills can make a real difference. This is a Relay UK Call Handler Role, where speed and precision are essential to help people communicate in critical situations. Relay UK is a vital service that enables deaf, hard of hearing, and speech-impaired individuals to connect with emergency services, businesses, and loved ones. You'll be the link that ensures conversations happen smoothly and quickly, sometimes in life-or-death circumstances. What You'll Do * Act as a Relay Call Handler, converting spoken words into text in real time with exceptional accuracy. * Support a range of services, including Relay UK calls, Emergency (999/112), Directory Enquiries ((phone number removed)), and other essential communication channels. * Communicate calmly and empathetically under pressure. * Your ability to type fast and accurately ensures accessibility and safety for thousands of people. What We're Looking For * Typing speed: 50 WPM with 98% accuracy (tested during application) * Clear, empathetic communication skills * Ability to stay composed in emotionally challenging situations * Critical thinking and process adherence Shift Patterns Choose from two 4-week rotating rotas: * Option 1: 4 weeks of shifts between 08:00-19:00 * Option 2: 4 weeks of shifts between 8:00-19:00 (two weeks), then between 12:00-23:00 (two weeks) * Rest days will vary over the weeks. In pattern 2, some rest days will be fixed and fall on a weekend. Rewards & Benefits * Competitive pay overtime opportunities * Full paid training & career progression * Access to Blue Arrow training portal * Pension scheme & 28 days paid holiday Application Process Audio Typing Screening (50 WPM @ 98% accuracy) and Teams Interview Client Interview & Typing Assessment Pre-employment checks (DBS & references) Ready to make a real difference? Apply today and join a team that helps people communicate when it matters most. We are proud to be an inclusive employer. Applications from all backgrounds are welcome. Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people