Job Description
Clinic Manager
Location: Primarily Fulham-based, with cross‑site responsibilities at Marylebone clinic and UK‑wide digital services. Some remote flexibility may be available.
Salary: £45,000 - £50,000 per year (depending on experience)
Employment Type: Full‑time
Reports to: Dr James Denny
About the Role
We are looking for a highly organised, proactive and operationally capable Clinic Manager to oversee the day‑to‑day running of our multidisciplinary services across Dr.Dropin and skindoc.
This is a varied and hands‑on operational leadership role spanning private healthcare operations, digi‑physical healthcare delivery, telemedicine, governance, compliance, team leadership and service improvement.
Key Responsibilities
* Oversee day‑to‑day clinic operations across Fulham, Marylebone and digital services.
* Line‑manage reception, admin, HCA/nursing and virtual support staff.
* Support recruitment, onboarding, probation reviews and disciplinary processes.
* Manage rota coordination, staffing coverage and sickness monitoring.
* Coordinate incident management, complaints handling and governance follow‑up.
* Support CQC readiness and maintenance of governance standards.
* Maintain governance trackers and mandatory training compliance.
* Support safeguarding, infection control, GDPR and risk assessment processes.
* Coordinate operational audits and support clinical audit cycles.
* Support digi‑physical and teledermatology service delivery.
* Monitor operational KPIs, including commercial performance metrics, patient conversion rates, customer support metrics, revenue targets and support service improvement initiatives.
* Help improve systems, workflows and operational efficiency across services.
* May be expected to support the CQC Registered Manager function as nominated individual and, in time, hold the post.
* Occasional on‑call operational support may be required.
Essential Requirements
* Previous experience within healthcare operations or clinic management.
* Experience managing teams within healthcare or clinical environments.
* Excellent organisational, communication and leadership skills.
* Strong operational problem‑solving ability and attention to detail.
* Calm, professional and capable under pressure.
* Digitally confident and comfortable using modern healthcare systems.
* Understanding of HR, governance, confidentiality and compliance standards.
* Commercial awareness within a private and self‑pay healthcare environment, including understanding of revenue drivers, patient journey optimisation and P&L accountability.
Desirable Requirements
* Experience within private healthcare or NHS practice management.
* Experience working within multidisciplinary healthcare environments.
* Familiarity with telemedicine or digital healthcare services.
* Experience with Semble, Microsoft 365, G Suite or digital patient systems.
* Experience supporting operational scaling or service development.
* CQC Registered Manager status, or experience supporting a CQC Registered Manager through inspections and ongoing compliance.
Benefits
* Competitive salary and pension contributions.
* 25 days annual leave, birthday off, plus bank holidays.
* Complimentary dermatology care.
* Regular sponsored team social events.
* Collaborative multidisciplinary environment.
* Opportunities for growth, leadership and professional development.
* A role with real operational responsibility and impact.
Key Points
* Full‑time (37.5 hours per week).
* Primarily site‑based in Fulham with cross‑site responsibilities.
* Some remote flexibility may be available depending on operational needs.
* Clinics operate during evenings and weekends; occasional operational availability or on‑call support may be required.
* Six‑month probation period.
How to Apply
Please send your CV and a short covering note to james@skindoc.uk.
J-18808-Ljbffr