Overview
As a Receptionist at Amberley Hall Care Home, you will be the first point of contact for all enquiries, face to face or via the telephone to the Home. Reporting to the Home Admin Manager, the Receptionist will ensure that the overall presentation of the reception provides a friendly, welcoming and professional image of the home so that all visitors to the home feel welcomed. Answering incoming telephone calls and ensuring that all enquiries are dealt with in a timely and professional manner. Assisting with a variety of administrative tasks including, responding to emails, copying, faxing and taking notes. Ensure that residents receive their post and prepare all outgoing post on a daily basis. Any additional duties as assigned by the Home Admin Manager.
Responsibilities
* Be the first point of contact for enquiries (face to face or telephone) and greet visitors.
* Answer incoming telephone calls and manage enquiries in a timely and professional manner.
* Assist with administrative tasks: respond to emails, copying, faxing and taking notes.
* Ensure residents receive their post and prepare all outgoing post daily.
* Carry out any additional duties as assigned by the Home Admin Manager.
Training, Skills & Experience Required
* Experience working within a receptionist position is essential.
* Working within a care home environment is highly advantageous.
* Excellent written, non-verbal and verbal communication skills.
* Good working knowledge of and competence in Microsoft Office applications and Windows-based operating environments – Word, Outlook, Excel, PowerPoint, Explorer.
What we can offer
Award-winning Amberley Hall is one of the top residential care homes in Kings Lynn. At Amberley Hall we pride ourselves on our beautiful, extensive gardens filled with pear trees, our state-of-the-art cinema and our hair and beauty salon.
* £12.21 per hour.
* Shift Pattern: 15 hours per week, worked on a rota basis from Monday to Sunday.
* Competitive salary, plus enhancements on bank holidays.
* 28 days of holiday per year.
* Free Blue Light Card & access to the Blue Light discount platform.
* Refer a friend scheme.
About Athena
Athena Care Homes are a family run business with seven homes across East Anglia. We have care homes in Peterborough, Cambridgeshire, Kings Lynn (West Norfolk) & Ipswich (Suffolk).
We want to be the first choice for high quality residential, nursing and dementia care, leaving a positive legacy within our communities.
Our care homes are managed by amazing and passionate people, including strong leadership by our home managers with dedicated care, clinical, hospitality and activities teams to provide exceptional care and experience, achieving brilliant outcomes for people in our care.
We hold our values close to our hearts and ensure that team members throughout each of our residential and nursing homes understand them and what importance they hold. We approach everything we do with thought, and we deliver with passion.
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