Customer Service Administrator - Hybrid Working - Cheddar, Somerset
* £28,000 - £30,000 per year
* Hybrid working to suit your lifestyle
* Hours:Monday - Friday, 8:00 AM - 5:00 PM
Why You'll Love This Role
Looking for a role where your skills are valued and your work makes a real impact? Join a well-established organisation with a close-knit team of five, where customer satisfaction and sustainability are at the heart of everything they do.
This is more than just a job - it's a chance to grow your career in a supportive, forward-thinking environment that offers flexibility, development, and genuine appreciation for your contributions.
What's On Offer
* Comprehensive training and development
* Friendly, inclusive team culture
* Clear opportunities for career progression
* Competitive salary and benefits
* Hybrid working pattern to suit your needs
* Free on-site parking
* Work-life balance initiatives that actually work
The role of Customer Service Administrator - Hybrid Working:
* Acting as the main point of contact for customers after purchase
* Processing orders and handling special requirements
* Managing Pre-Qualification Questionnaires
* Creating and maintaining project job files
* Verifying insurance documentation
* Keeping project administration organised and up to date
* Updating the CRM system with accurate order details
* Coordinating Operations & Maintenance Manual requests
* Conducting customer satisfaction surveys
* Reporting discrepancies to the Customer Service Manager
The ideal Customer Service Administrator - Hybrid Working:
* Previous experience in an administrative office role
* Proficiency in MS Office (Word, Excel, Outlook) and CRM systems
* Strong organisational skills and attention to detail
* Excellent written and verbal communication
* A proactive, reliable, and team-oriented approach
Desirable:
* Experience in a customer service-focused environment
* Ability to identify and suggest process improvements