Looking to level up your Avaya expertise in a remote-first environment with real career progression?
We're working with a leading UK tech services provider to find a 2nd Line Avaya Support Engineer who’s confident with Avaya CMS 8 or 10, and comfortable handling user changes, deletions, and general system support.
This team supports a wide range of enterprise and public sector customers — with training pathways to Tier 3 and cross-training across cloud contact centre platforms (CXone, NICE, etc.) and wider infrastructure.
What’s in it for you?
✅ Remote working – with just one monthly visit to HQ in Manchester
✅ Clear path to Tier 3 – training across Avaya + cloud platforms
✅ On-call rota (1 in 4–8) with £350 per shift + paid overtime
✅ Great team culture – supportive and well-established engineering group
You’ll need:
🔧 Hands-on experience with Avaya CMS 8 or 10 (additions, deletions, user changes)
🔧 VOIP understanding
🔧 Previous experience in a 2nd line/tiered support environment
🔧 Eligibility for BPSS & NPPV3 clearance (after probation)
Nice to Have:
🔹 Experience with CXone, NICE, or cloud contact centre tech
🔹 SIP, VOIP trunking, or wider infrastructure exposure
Salary: Up to £45,000 DOE + £350 On-Call + Overtime