Senior ICT EngineerLocation: BelfastJob Type: Full-timeSalary: £c45,000 per annumREED Technology are delighted to partner with a fantastic organisation who are seeking a Senior ICT Engineer to join their dynamic team.This role involves providing day-to-day support for our ICT Services Infrastructure and assisting our customers as directed by the Line Manager. The successful candidate will be responsible for a wide range of technical tasks, from design and implementation to customer support and training.Responsibilities:Design, implement, configure, and support company ICT Infrastructure & Applications.Provide customer-facing ICT solutions design and sales support.Manage technical support desk operations for company Server/Desktop/Laptop infrastructure.Oversee patching server and client side, implementation of company antivirus policy, backups, and desktop management policies for both Atlas and its customers.Install, maintain, and support deployed solutions, including internal training.Serve as the technical lead on ICT services product portfolio.Support other Engineers and contribute to the long-term development and expansion of the ICT Team.Ensure that customers receive the correct products to meet their specific requirements and understand the benefits through effective training and support.Plan and organise travel and accommodation for site visits in accordance with company procedures.Complete documentation and reporting for the installation, configuration, and commissioning of solutions.Ensure complete customer satisfaction in all aspects of work carried out.Participate in a 24-hour call-out rota and provide office-based technical support as required.Skills:Proven experience in ICT infrastructure design, implementation, and support.Strong customer service orientation and experience in a customer-facing role.Ability to manage multiple projects and tasks effectively.Excellent interpersonal and presentation skills.Familiarity with ISO9001:2015 and ISO standards.Full clean current motor vehicle driving licenseEssential criteria Degree or equivalent in an ICT or related area and current Microsoft 365 and VMware accreditations. VMware, Microsoft Server, Microsoft Exchange, Intune, Entra & SharePointMinimum of 5 years proven experience of internal and customer facing field service, installation, configuration and maintenance of VMware, VMware clusters and Microsoft server based solutions, Microsoft Office365 & Migrations.Proven ability of solution design and customer facing technical sales support and solution design.Proven ability of incident management and fault diagnostic.Demonstrable ability to successfully receive technical training subsequently Evidence of ability to investigate issues, analyse and present options for achieving resolution.DesirableDeployment experience of Microsoft and VMware based solutionsExperience with VSAN, VEEAM, Microsoft Hyper-V, SAN'sCurrent VMware, Microsoft & VEEAM accreditations.Benefits:Competitive salary and benefits package.Opportunities for professional growth and development.Supportive team environment.Participation in comprehensive training and development programs.To apply for the Senior ICT Engineer position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role. Skills:ict engineer senior it engineer it support senior ICT engineerWHJS1_NI