Vintage Threads is the UK’s leading pre loved premium retailer, with flagship stores in London, a concession in Selfridges, and a newly opened store in Amsterdam. With further European expansion planned throughout the year, this is a key leadership role within the business.
As Dual Site Manager, you will be responsible for leading two store locations and both teams, ensuring consistent commercial performance, exceptional customer experience, and outstanding product presentation across the wider estate.
Covent Garden is our strongest retail location and plays a critical role in setting the standard for the wider business. Alongside this, the second site is a key part of our growth strategy. This role requires a hands on leader who is commercially sharp, people focused, and deeply invested in improving performance week on week across both stores.
Key Responsibilities
Commercial Performance
Own and drive performance across both store locations with a strong focus on conversion, average transaction value, and sell through
Analyse weekly trade performance and take clear actions to improve results across both sites
Lead weekly Monday trade calls with prepared insights, challenges, and opportunities from each location
Implement commercial initiatives agreed with the General Manager and wider leadership team
Ensure both stores consistently deliver against sales targets and KPIs
Product and Visual Standards
Own the product strategy across both stores, ensuring stock is well balanced, relevant, and commercially strong
Elevate product presentation and merchandising to maximise conversion and customer engagement across each site
Lead weekly Wednesday store walk throughs, ensuring standards are met and opportunities are actioned in both locations
Work closely with buying and operations teams to feedback on product performance and customer demand
Ensure consistency in visual standards and customer journey across the two stores
Team Leadership and Development
Lead, motivate, and develop two teams across both sites, with a total headcount of approximately 16 to 20 people
Create a positive, high performance culture aligned with Vintage Threads values
Recruit, onboard, train, and retain top retail talent across both locations
Deliver regular feedback, coaching, and performance reviews
Build strong succession plans and develop future leaders within each team
Customer Experience
Champion an authentic, welcoming, and knowledgeable customer experience across both stores
Ensure each team delivers expert product knowledge and styling advice
Handle escalated customer issues with confidence and professionalism
Build strong relationships with repeat customers and the local community, utilising our CRM system
Store Operations and Management
Oversee all day to day operations across both locations
Manage rotas, labour planning, and efficiency across the two sites
Ensure all health and safety, security, and compliance standards are met consistently
Maintain stock accuracy through effective stock control and stocktakes
Ensure smooth delivery processes, replenishment, and back of house organisation
Act as the main point of contact for both stores in the absence of the General Manager
What We Are Looking For
Proven experience as a Store Manager, Dual Site Manager, or strong Multi Site Assistant Manager in a high volume or premium retail environment
A strong commercial mindset with experience improving conversion and sales performance
Confident people leader with a track record of developing high performing teams
Strong visual and product instinct with excellent attention to detail
Highly organised, proactive, and calm under pressure
Passion for vintage, fashion, and sustainable retail
Comfortable operating in a fast growing, evolving business
Willingness to travel regularly between both locations as required
Salary and Benefits
Competitive salary
Sales commission
Monthly performance based bonus
£70 wellbeing allowance per month
£150 clothing allowance and generous staff discount
Opportunity to grow with the business as we expand across Europe