Overview
This is an exciting opportunity for a conscientious, enthusiastic, highly motivated, and organised individual to join the Urology department. Urology is a busy and innovative specialty, which treats problems of the urinary system and the genitourinary tract. This is a permanent Receptionist/Administrator position based within the Norfolk Physiology Unit, working alongside the Continence Specialist Nursing Team within the Urology Department and the administrative Norfolk Physiology team.
The successful candidate will have a methodical approach to work, be extremely well organised, and have a flexible attitude incorporating the Trust PRIDE values. Good communication skills are essential to this post, as the candidate must be able to work well both in a team and independently.
Responsibilities
* Provide critical administrative and reception support to the Continence Service, with a primary focus on managing a significant and growing waiting list, much of which is procedure-based and income-generating.
* Book outpatient appointments and procedures, contact patients, maintain and update records, and cover front-facing reception duties on the Norfolk Physiology Unit when needed.
* Be the first point of contact for appointment bookings and liaise with the relevant clinicians as appropriate.
* Ensure the correct and timely input of patient information onto the Patient Administration System (PAS), observing the rules of real-time data entry.
* Carry out reception duties including meeting and greeting patients, answering telephone enquiries, creating, amending and scheduling appointments.
* Maintain appointment lists and prepare notes in readiness for clinics, investigations, or staff requests; obtain and prepare notes for clinics or investigations as required.
* Maintain a log of telephone requests for investigations, prioritise these, and convey messages to the appropriate technical staff.
* Obtain and prepare notes for clinics, investigations, or at the request of staff within the department, and maintain a record of the transfer of notes to and from the department.
* Understand the 18 Week Pathway, input the correct RTT codes, and validate the patient pathway where appropriate.
* Liaise with Secretaries and other Trust departments to ensure case notes, X-rays and referrals are available for every patient attending an outpatient clinic; liaise with external stakeholders to obtain referrals if necessary.
About the Trust and location
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff. The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We work closely with the University of East Anglia, offering teaching opportunities for staff and placement opportunities for students. Our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.
What we offer
* Flexible working hours
* Fast Track Staff Physiotherapy Service
* Multi Faith prayer room at NNUH Colney Lane site
* Discounted gym memberships
* Excellent pension scheme and annual leave entitlement
* Wagestream - access up to 40% of your pay as you earn it
* Free Park & Ride service direct to NNUH Colney Lane site
* Free 24-hour confidential counselling support
* On-site Nursery at NNUH Colney Lane
* On-site cafes offering staff discounts at NNUH Colney Lane
* Support in career development
* Flexible staff bank
* Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Additional information
* To provide a support service to the technical, secretarial, medical and nursing staff of the Department and to carry out receptionist duties, including prioritising and arranging appointments and maintaining appointment systems.
* Identify test requests and investigations, coordinate clinics within the department, and deal with patients and internal/external staff enquiries in a courteous and confidential manner.
* Ensure patient safety and well-being in the waiting area prior to appointment and alert staff to any concerns.
* Maintain a log of requests, prepare notes for clinics, and manage transfer of notes to and from the department.
* Understand the 18 Week Pathway and input the correct RTT codes.
* Liaise with Secretaries and other departments to ensure case notes, X-rays and referrals are available for outpatient attendance.
Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
Please note that this advertised position, which is part of occupation code 4216, does not meet the UKVI eligibility requirements for a Skilled Worker Visa. The Trust would not be able to issue a Certificate of Sponsorship for this role.
This advert closes on Sunday 26 Oct 2025
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