Overview
Job title: Residential Concierge
Reports to: Residential Concierge Team Leader
Location: Battersea Power Station, London, SW11 8BA
Pay: £14.95 per hour, excluding breaks
Working hours: You will be scheduled to work 16 x 12-hour shifts per calendar month. These shifts will include a 1-hour unpaid break. You will be notified of shifts at least 2 weeks in advance.
About the destination: Battersea Power Station, once provided one fifth of London’s electricity, is now one of London’s most iconic and exciting mixed-use destinations where people live, work, shop, eat and play.
Role purpose
The primary purpose of this role is to provide energetic, helpful, proactive and knowledgeable Concierge service to residents so that they love where they live.
Key responsibilities
* Give residents an exceptional standard of Concierge service in line with our Standard Operating Procedures and demonstrate our unique style of service in all your interactions.
* Provide information to residents about living at Battersea Power Station, processes, the estate, amenities and what’s on.
* Receive and respond to inbound telephone calls, emails and systems notifications, always finding a solution and giving a great level of helpful service.
* Complete all reporting requirements with accuracy, including data input, fault reporting, and facility audits.
* Help to keep the site safe and secure by complying with access control processes, signing in guests, being vigilant to potential threats and working with the site security team.
* Complete all required learning/training and ensure you’re up to date with standard operating procedures, communications and tasks.
* Always wear the uniform to standard so provide a professional and consistent impression of the Concierge service.
* Be punctual and work effectively as part of the team, sharing the workload and supporting colleagues.
Required Knowledge, Skills, Experience, And Behaviours
* Ability to obtain a DBS Criminal Record Check.
* Confidence using IT equipment and systems, for example PC, tablet, phone, diary, email, access control and fault logging systems and capturing data and reporting.
* Excellent written and spoken English including spelling and grammar with the ability to reply to emails from residents, team members and the client.
* Flexibility and a can-do attitude.
* Confidence working alone and prioritising tasks, including during periods of intense workload.
About Ethos Farm
We put people at the heart of every great experience. We help our clients deliver extraordinary customer service that creates brand loyalty and differentiation through our consultancy and training services, and by providing highly skilled guest experience professionals to represent brands at destinations in the UK and USA. We’re proud to provide Residential Concierge and Parcel Service at Battersea Power Station on behalf of our client. Our values are: We work together; We deliver extraordinary service; We see opportunity; We are inclusive and kind; We have fun. We are a certified Great Place to Work and offer a uniform at no cost, paid holiday, overtime opportunities, learning and development, employee assistance programme, health cash plan, discounts platform, financial wellbeing tools, recognition schemes and team events.
Working here:
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Thank you for your interest in this role and Ethos Farm. We look forward to receiving your application. All applications will be reviewed, and we will contact you with an outcome.
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