Job Location: Woolpit
Salary: Competitive
Contract type: Permanent
Posting End Date: 03/06/2026
At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and innovation over 30 years.
We provide a supportive environment that is committed to enabling our people to be the best – ensuring they feel proud to be themselves and part of BUUK Infrastructure.
GTC, part of the BUUK Infrastructure Group, are looking for Electricity Network Planning Analyst who would like to help us reach our mission to “earn customer loyalty and drive business growth by providing consistently excellent service”.
Purpose of this role
To provide fault support to the electricity control team. Working with commercial and end user customers to facilitate their requests safely and effectively. To manage GTC’s electrical network planning requirements.
Your Key Responsibilities Are
* To provide efficient updates to GTC End user customers in relation to faults to reduce complaints and queries received into the Electricity Department.
* To complete summary of faults and other operational issues on GTC networks and calculate customer minutes off‑supply to evaluate the efficiency of our response teams and provide GTC End user customers with guaranteed standard payments where applicable.
* Investigate voltage complaints and liaise with the upstream operators to resolve long standing issues.
* Quoting and organising GTC operatives to attend customer isolation requests.
* Assist with communicating with representatives of other Distribution Network Operators undertaking connection and fault works, to ensure sufficient notification and updates are given to GTC End user customers.
* An opportunity to undertake Standby Duties within the Communications team.
* Any other duties as required by the Network Operations Engineer.
Qualifications
* GCSE or equivalent English, Maths and a Science.
* City & Guilds Level 2.
Experience/Knowledge
* Experience in communicating well with individuals at all levels and engaging with customers.
* Experience with Microsoft programmes including Word, Excel and PowerPoint.
* Knowledge of the electricity distribution industry and Guaranteed Standards.
Abilities/Skills
* Excellent verbal and written communication skills including excellent telephone manner.
* Strong attention to detail for keeping accurate records and processing invoices.
* Ability to work independently as well collaborate as part of a team.
Desirable
* A‑Levels or equivalent.
* Knowledge of health and safety legislation.
* Ability to identify process improvements.
Conditions of Employment
* You will be required to participate in a standby rota.
What Can You Expect From Us
* Cost of living annual pay review.
* Company pension contributions up to 10% if employees contribute 5%.
* 33 days holiday including bank holidays with the ability to purchase an additional 2 weeks.
* Enhanced maternity, paternity and adoption pay.
* Referral payment £1000 (net of tax) for each successful referral.
* Hybrid working for eligible roles.
* Development opportunities to reach your career aspirations.
BUUK has an award‑winning culture. We care about your wellbeing and safety as we all deserve the right to go home safe, every day. We are proud to be an equal opportunity employer, we respect each other and advocate for equity, diversity and inclusion in all we do.
We all matter.
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