Description Job Title : Conference & Events Planner Legal Employer : Twickenham Experience Ltd. (TEL) Department : Conference & Events Reports to : Events Planning Manager Salary Banding : £32,190 Bonus Scheme Location : Allianz Stadium Duration : Permanent Please note that this vacancy is being hosted on RFU/England Rugby channels on behalf of Twickenham Experience Ltd. (TEL), and is not an RFU vacancy. Application Information: Please submit an anonymised CV and cover letter. The closing date for applications is Thursday 19th June at 5pm. To download the full job description for this role, please click here. Nature and scope: The primary objective of the role is to provide a quality, market-leading and customer orientated service through effective administration and customer service techniques. This role is required to co-ordinate all bookings, to proactively selling and exceeding customer expectation; to consistently ensure the highest standards of accurate and timely customer, staff and management information; and to ensure all administration is accomplished effectively and accurately in order to provide a seamless handover to the Operations team. Accountabilities: Ensure safe, secure, and compliant operations for all stakeholders. Adhere to all legislative and TEL operational standards to deliver consistent, high-quality service. Maintain a polite, professional, and friendly demeanor with customers, clients, and colleagues. Deliver exceptional customer care and exceed expectations with a proactive, can-do attitude. Maximise sales through effective product knowledge and selling techniques. Provide tailored product advice to customers. Gather and relay customer feedback to management. Conduct clients show rounds, menu tastings and stakeholder meetings to build and strengthen relationships. Identify and act on opportunities to enhance service delivery. Contribute to continuous improvement and operational efficiency. Accurately input event details into Ivvy and ensure timely handover to Operations. Stay informed on industry trends and apply relevant innovations. Support colleagues positively and assist with additional duties as needed. Attend all required training sessions and meetings. Promote TEL and uphold a positive company image. Actively collaborate with colleagues to contribute to the development and delivery of the current strategic, business and operational plans. Undertake such other duties as may be required from time to time as are consistent with the responsibilities of the post and the needs of the organisation. Operational Excellence: Comply with all fire, health, safety, and hygiene regulations. Report accidents, near misses, and safety concerns to your line manager. Encourage safe working practices. Personally plan commercial meetings and events. Prepare and submit work orders, floor plans, and schedules for weekly C&E meetings. Book event services and raise purchase orders as needed. Create event collateral such as menus, tent cards, table plans, signage, IPTV uploads etc for commercial bookings. Share relevant information with the Accounts team promptly. Person Specification The skills and attributes outlined in this description are not exhaustive and we welcome candidates who can bring different relevant experiences to the role. Qualifications, skills & experience: Essential: Strong communicator with excellent interpersonal skills. Detail-oriented with a focus on quality. Builds respectful, collaborative relationships and exceeds expectations. Adaptable and open to change, values diverse perspectives. Demonstrates integrity, accountability, and professionalism. People-focused leader with planning and growth potential. Skilled in understanding and meeting client needs. Deadline-driven and well-organised. Aware of market trends and competitor activity. Proficient in Microsoft Office and CRM systems. Experienced in creating event floorplans Knowledgeable in event operations with a focus on catering Additional Information: We want you to have every opportunity to demonstrate your skills, ability and potential. If there is anything we could do to support you through your application or to provide the best environment for your interviews, including assistance or adjustment, please reach out to recruitment@rfu.com. During your application, we will ask questions about your identity. This information is considered highly confidential and will not be seen by hiring managers. You can find out more about why we ask these questions here .