Customer Service Advisor
Location: Cardiff
Salary: £25,000 - £29,000
Full-time
My client provide retail organisations with a solution, which encompasses the procurement, stockholding and direct delivery of consumable products to retailers’ head offices, stores and distribution centres globally.
Due to the winning of several new accounts, they need to strengthen their Customer Support team by bringing someone into the team to work closely with an account manager on allocated accounts to support the growth of the business.
Responsibilities:
* Working with an account manager you will liaise with customers to answer any queries they may have, developing strong relationships.
* You will monitor and ensure minimum stock levels are maintained.
* When stock levels need replenishing you will be involved in liaising with the wider team to source the items at the right price and lead time
* Providing regular reports for both customers and internally
The ideal candidate will have the following:
* You will need to have experience in either a customer service or purchasing role, ideally gained within retail or manufacturing or similar.
* The ability to juggle a number of tasks in a fast moving environment.
* Enjoy building long term relationships with your client.
* Strong analytical and IT skills. A good understanding of Excel is favourable