Ancient + Brave is a mission-driven wellness brand with an award-winning range of collagen, blends, and supplements. We are shaping the future of wellness with simple daily rituals, thoughtfully and sustainably designed to support women's health.
We are seeking a Community Manager to cultivate and expand our Brave community. This role is integral to building meaningful connections and bringing our values to life through authentic engagement.
Key Responsibilities
* Build and manage a thriving brand community across Instagram, TikTok, Facebook, YouTube, and emerging platforms
* Proactively engage with followers, fans, and customers through comments, DMs, live moments, and UGC responses
* Collaborate closely with the Customer Service team to ensure a clear process for identifying and responding to questions and comments across all channels
* Create a sense of belonging and shared purpose around the Ancient Brave brand — encouraging advocacy and brand loyalty
* Work collaboratively with Influencer and Social teams to support brand building & customer engagement
Advocacy & Brand Love
* Develop and implement initiatives that turn fans into brand advocates — through surprise-and-delight, recognition, and deeper brand interaction
* Identify and nurture people from micro-communities all the way through to superfans, bringing them closer to the brand through community-first activations, events, IRL experiences, and online forums
* Work closely with our Innovation Nutrition team to manage and develop a community of subscribers within our product testing programme
Subscriber Experience & Brand Belonging
* Work closely with the digital and CRM teams to enhance the experience for our subscribers — bringing them into community-focused moments, early access campaigns, and exclusive initiatives
* Help foster a sense of belonging and connection across our customer base — finding ways to make subscribers feel like insiders, not just customers
* Partner with CRM and Brand teams to develop community-focused messaging, campaigns, and member moments
Reporting & Insight
* Track community KPIs and sentiment — reporting regularly on engagement, loyalty behaviors, and growth
* Stay on top of social trends, platform shifts, and audience insights — constantly looking for new ways to spark meaningful connection
Who You Are
* Experienced in community or social media management in wellness, lifestyle, beauty, or a values-driven brand
* A natural communicator with emotional intelligence, brand sensitivity, and the ability to make followers feel personally connected to the brand
* Proactive, warm, and creative — someone who loves engaging in online conversation and can represent Ancient Brave with empathy and consistency
Our Culture
We are a B Corp certified company, committed to giving back 1% of all sales towards helping environmental partners. We offer a range of benefits, including private medical insurance, pension contributions, and access to financial wellbeing advice and support.
We are an equal-opportunity employer committed to fostering an inclusive and diverse workplace culture. We embrace varied perspectives and encourage creativity that knows no bounds.
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