Salary: £15,000 - 20,000 per year Requirements: Degree or equivalent experience in Computer Science or Information Technology. Professional level certifications such as ITIL (Foundation or higher), BCS Certificate in Service Design, ISO/IEC 20000 Practitioner, Service Integration and Management (SIAM), Lean Six Sigma, TOGAF, AgilePM, or equivalent experience. Translate business, user, and operational requirements into coherent, efficient, and cost-effective service designs. Experience creating end-to-end Service Design Packages (SDPs). Understand Agile and user-centred design approaches. Experience leading and line managing Service Designers. Ability to deputise for senior technology leaders and engage with senior stakeholders and governance forums. Experience designing secure or air-gapped platforms within the government sector. Knowledge of NCSC, GDS, and UK government security frameworks, including Secure by Design and Cloud Security Principles. In-depth understanding of service design principles, IT service management frameworks (e.g., ITIL), and end-to-end service lifecycle management. Understanding of enterprise and technical architecture concepts. Experience leading co-design workshops. Experience in managing teams. Leading service design, delivery, and governance of large-scale IT or digital services. Experience producing and maintaining service blueprints, operating models, SLAs, and OLAs. Proven ability to build relationships with senior stakeholders and influence technical and business decisions. Collaborating with Technical Architects, Service Owners, Product Owners, and delivery teams. Experience developing service design options and advising on time, cost, quality, and trade-offs. Designing business continuity, disaster recovery, and resilience solutions. Proven ability to influence senior stakeholders. Utilizing operational data and metrics. Responsibilities: Ensure service designs are robust, cost-effective, and aligned with our clients strategic objectives. Lead and manage the Service Design function. Create and maintain comprehensive Service Design Packages (SDPs). Facilitate and lead co-design workshops. Support and influence high-level technology and business decisions. Collaborate with teams across various functions including Technical Architects and Delivery teams. Develop service design options, balancing time, cost, and quality requirements. Maintain relationships with stakeholders to ensure service design continuity and alignment. Design and implement solutions for business continuity, disaster recovery, and resilience. Continuously assess and integrate operational data and metrics to enhance service design processes. Technologies: Cloud Support ITIL Security TOGAF AI UX UI Design More: We are a government services client located near Milton Keynes, with a hybrid working model that requires on-site attendance for up to 3 days a week. Our team is dedicated to delivering secure and efficient service designs aligned with strategic objectives. We offer a supportive environment, competitive pay, and the opportunity to work with a talented team in a secure environment. Candidates will be required to have SC Security Clearance or be eligible to undertake clearance. last updated 9 week of 2026