Social network you want to login/join with:
Customer Service Team Leader, Addlestone
col-narrow-left
Client:
William Hill
Location:
Addlestone, United Kingdom
Job Category:
Other
-
EU work permit required:
Yes
col-narrow-right
Job Reference:
b51c9acf9fb6
Job Views:
32
Posted:
17.06.2025
Expiry Date:
01.08.2025
col-wide
Job Description:
For our customers, William Hill is more than a betting shop. It’s a home from home. A place where you can meet friends, socialise, and enjoy the sport with a warm tea or coffee in hand.
As a Team Leader in one of our betting shops, you’ll play a vital role in helping us to maintain this atmosphere. In return, you’ll be rewarded with continuous training and development, great benefits, and opportunities to progress with our Career Pathways.
You will be responsible for:
* Leading and motivating a team of Customer Service Representatives
* Coaching and development of your team
* Maintaining high standards and ensuring the shop always looks the part (visual displays)
* Building relationships with our customers and providing an excellent customer service
* Championing safer gambling at all times
* Opening and closing the shop, with support from your team as required
* Ensuring your shop achieves targets
Working patterns:
* Our shops have a variety of opening times between 8am-10pm, Monday to Sunday
* Shifts are devised on a rota basis and are subject to change, including evening and weekend work
What do you need to be successful?
* Aged 18+ (legal requirement)
* Supervisory experience and great people skills
* A positive, can-do attitude with a professional and dynamic approach to work
* Strong interpersonal and empathy skills to engage with customers from all walks of life
What's in it for you?
* Competitive benefits including incentives, performance bonuses, and career progression opportunities
* Comprehensive training and development programs
* Holiday entitlement: 28 days plus an extra paid day for your birthday
* Pension plan with 4% matching contributions
* Discounts in high street shops, cinemas, holidays
* Discounted Zone 1-6 Oyster card for commuting
#J-18808-Ljbffr