Customer Service AdviserPermanent Contract, 29.6 hours per week over four days£21,459.20 to £22,878.40 per annumOur Customer Service team is a small, friendly team dealing with a variety of enquiries at our Contact Centres in Pershore, Droitwich and Evesham. No two days are the same as we switch between topics and departments. Some days we are subject matter experts and some days we are creative puzzle solvers.About youThe successful candidate will:Be enthusiastic about helping a diverse range of residents and customersHave effective oral and written communication skillsDemonstrate an ability to keep calm under pressureBe a great team playerWhat we can offer Our staff are at the heart of what we do and are key to ensuring we deliver our We are WychavonDistrict Council plan (attached) to make a positive difference to our communities, our economy and our environment. We are always looking to recruit, develop and retain the very best talent we can find. So, as well as a rewarding career, we offer a range of attractive benefits, such as:Excellent pension scheme with employer contributionsGenerous annual leave entitlement with options to purchase additional annual leaveCommitted training programme and development opportunitiesOnsite nursery with 20% staff discountDiscounted Gym and swim membershipHealth and Wellbeing support and a Free Employee Assistance scheme including access to counselling servicesCycle to Work schemeEmployee Discounts with a range of companies including EE and the Kaarp discount scheme.We are an employer that values face to face communication, collaboration and connection, therefore all our roles have an office-based requirement with some agile working as part of the role.Please note: Wychavon District Council does not currently offer sponsorship for candidates without the Right to Work in the UK.To discuss the post or for further information, please call Jo Franklin on 01386 565417/01386 565000Closing date: Sunday 7 December 2025Interview date: Friday 19 December 2025Please note if we experience a high intake of applications, we may close the role and interview for the position sooner than advertised.