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An exciting opportunity has arisen for a Senior Service Advisor to join a high-performing team at a premium automotive brand in Salisbury. Known for its innovation and quality, the brand is committed to delivering exceptional service and cutting-edge technology to every customer.
As a Senior Service Advisor, you'll be a key liaison for customers, ensuring a professional and seamless service experience. You’ll lead by example, driving service profitability through expert communication, efficient documentation and the proactive promotion of additional products and services. Working closely with the Aftersales Manager, you’ll also mentor and motivate the service team to achieve departmental targets and uphold the brand’s high standards. Collaboration with workshop, parts, and sales teams will be essential to deliver a smooth and exceptional end-to-end customer journey.
About You
Role: Senior Service Advisor
Location: Salisbury
Salary: £33,000 OTE
Driving Licence Required: Yes
About the Role
An exciting opportunity has arisen for a Senior Service Advisor to join a high-performing team at a premium automotive brand in Salisbury. Known for its innovation and quality, the brand is committed to delivering exceptional service and cutting-edge technology to every customer.
As a Senior Service Advisor, you'll be a key liaison for customers, ensuring a professional and seamless service experience. You’ll lead by example, driving service profitability through expert communication, efficient documentation and the proactive promotion of additional products and services. Working closely with the Aftersales Manager, you’ll also mentor and motivate the service team to achieve departmental targets and uphold the brand’s high standards. Collaboration with workshop, parts, and sales teams will be essential to deliver a smooth and exceptional end-to-end customer journey.
About You
You’ll be confident, well-organised, and thrive in a fast-paced, customer-centric environment. Strong communication skills both in person and by phone are essential, as is a calm and professional demeanour. You should be comfortable managing busy workloads, using computer systems effectively, and supporting the development of others. If you take pride in building lasting relationships and solving problems to create outstanding customer experiences, this role offers the ideal next step in your career.
If you're looking to progress into a senior position with great potential and represent a brand renowned for excellence, we’d love to hear from you.
Benefits
More than just a salary, the role offers a competitive package including:
* 30 days annual leave (including Bank Holidays)
* An extra day off to celebrate your birthday
* Flexible working options, including part-time and job share
* Contributory pension scheme
* Free eyecare vouchers
* Life Assurance – 3x your annual salary
* 24/7 Employee Assistance Programme & mental health support
* Access to an online rewards platform with cashback and discounts for major retailers and gym memberships
* Long service recognition at 5, 10, 15, 20, and 25 years
* Free branded uniform (role-dependent)
* Cycle to work scheme
* £500 colleague referral bonus
* Staff discounts on parts, servicing, and MOTs
* Discounts on vehicles, motorcycles, branded clothing, and merchandise
* Brand-specific and in-house training to support your development
* Ongoing opportunities for career growth and progression
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
* Industries
Business Consulting and Services
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