Job Title:Claims Customer Support HandlerTarget Start Date:Monday 22nd September Contract Type:Permanent, Part Time, Full Time, Job Share option availableSalary Range:£25,100, Increasing to £26,600 over 18 monthsLocation:Gloucester or Eastleigh, HybridClosing Date for applications:Monday 4th AugustClaims Customer Support Handler:We are looking for Claims Customer Support Handler to join our Third-Party Assist team in Gloucester on a full time or part time, permanent basis. You will be required to work shifts within the hours of 8am – 7pm Monday to Friday and including 1 in 3 Saturdays (9am – 5pm or 9am – 1pm). When working a Saturday you would be given a day off in lieu during that week.
As a Claims Customer Support Handler you will be assisting third parties on behalf of Ageas where they have been involved in an accident with our Policyholder. We are looking for resilient and proactive individuals who have the ability to influence third parties into accepting our services.
You will be communicating, supporting and negotiating with third parties to help settle their claim as quickly as possible. We need people who have a passion to help others. You will want to make sure our third parties receive the best service they can in the aftermath of a motor accident.
At Ageas, we pride ourselves on offering long term career opportunities; upon joining, you will work through a progression plan where we will develop your personal skills and technical knowledge which is supported by incremental pay increases for the first 18 months in role. From then on, we also offer the opportunity to enrol in formal qualifications including your CII.Main Responsibilities as Claims Customer Support Handler:
1. Contacting third parties to offer our help and assistance following a motor accident.
2. You will use your influencing skills to help the third parties understand what we can do to assist them and ultimately settle their claim as quickly as we can.
3. Liaising with third party suppliers to assist with speedy claims settlement and a high-quality claims service.
4. Take ownership of your claims making appropriate commercial decisions to help control costs.
5. Use empathy where appropriate to understand the diverse needs of our customers.
6. Thrives in a problem-solving environment and provides a logical approach to settle claims
7. Provide a logical approach to problem solving in order to settle claims
Skills and experience you need as Claims Customer Support Handler:
8. Demonstrate a considerate and empathetic phone manner to reassure third parties.
9. To influence and persuade others to your way of thinking.
10. Be able to multitask and prioritise your own workload.
11. Provide a high standard of customer service, by communicating and supporting our customers.
12. Positive attitude and a flexible approach to change and team working.
13. Experience in a customer services environment is advantageous.
At Ageas we offer a wide range of benefits to support you and your family inside and outside of work, which helped us achieve, Top Employerstatus in the UK.
Here are some of the benefits you can enjoy at Ageas:
·Flexible Working- Smart Working @ Ageas gives employees flexibility around location (as long as it’s within the UK) and, for many of our roles, flexibility within the working day to manage other commitments, such as school drop offs etc. We also offer all our vacancies part-time/job-shares. We also offer a minimum of 35 days holiday (inc. bank holidays) and you can buy and sell days.
·Supporting your Health- Dental Insurance Health Cash Plan, Health Screening, Will Writing, Voluntary Critical Illness, Mental Health First Aiders, Well Being Activities – Yoga, Mindfulness.
·Supporting your Wealth- Annual Bonus Schemes, Annual Salary Reviews, Competitive Pension, Employee Savings, Employee Loans.
·Supporting you at Work- Well-being activities, yoga, mindfulness sessions, Sports and Social Club events and more.
·Supporting you and your Family- Maternity/pregnant parent/primary adopter entitlement of 16 weeks at full pay and paternity/non-pregnant parent/co-adopter at 8 weeks’ full pay.
·Benefits for Them- Partner Life Assurance and Critical Illness cover.
·Get some Tech- Deals on various gadgets including Wearables, Tablets and Laptops.
·Getting around- Car Salary Exchange, Cycle Scheme, Vehicle Breakdown Cover.
·Supporting you back to work- Return to work programme after maternity leave.