Customer Service & Bookkeeping Administrator (Body Shop Environment)
WR9 - Due to the location you will need to have access to your own transport.
Mon-Fri 9am-5pm
Role Overview:
This dual-role position requires a confident and organised individual to manage the reception and customer service duties during the morning and some accounts in the afternoon. The successful candidate will have experience in both customer service and financial administration, with essential knowledge of Xero accounting software.
Key Responsibilities:
Front-of-House Duties (Morning):
* Greet and assist customers in person and over the phone, providing accurate information regarding the vehicle repair process.
* Manage workshop capacity by scheduling vehicle bookings and coordinating drop-offs and collections.
* Communicate with insurers and document necessary details, passing them to the workshop team when required.
* Arrange vehicle recoveries where necessary.
* Keep customers informed with regular updates on the status of their repairs.
* Perform general admin tasks including processing excess and sales invoices, and handling parts purchase invoices.
* Support day-to-day operations with excellent communication and multitasking skills in a fast-paced body shop environment.
Bookkeeping Duties (Afternoon):
* Maintain up-to-date and accurate data entry using Xero accounting software (experience essential).
* Reconcile sales, purchase invoices, and bank transactions.
* Manage ordering of stock and parts to support ongoing operations.
* Assist with reporting and maintain financial records in line with company procedures.
Candidate Requirements:
* 3–5 years’ experience in the accident repair industry or a fast-paced customer-focused environment.
* Proven bookkeeping experience, with proficiency in Xero.
* Strong IT skills, particularly in Microsoft Office (Excel, Outlook, Word).
* Solid understanding of motor vehicles and the repair process.
* Familiarity with Bodyshop Management Systems (BMS) and BSI standards is desirable.
* Excellent organisational and communication skills.
Please call Arlene Gray Redwood Search for further information