We have an opportunity for a Project IT Service Local Delivery Analyst - Technology Integration programme to join our team in Wembley.
This is a full-time, fixed-term role for 12 months based at our Wembley office.
The starting salary ranges from £39,000 to £50,000, depending on experience.
The Role:
The Project IT Service Local Delivery Analyst will combine project activities with the IT Service Local Delivery Analyst responsibilities. The Technology Integration programme aims to align our systems and improve internal communication. You will work on projects to enhance service desk efficiency, user experience, and ensure consistent service across SNG.
Our IT Service Local Delivery Analysts provide support, training, and advice on local IT systems to SNG colleagues. They manage the development, maintenance, and operation of devices, infrastructure, and applications, ensuring efficient resolution of support tickets within SLA guidelines using service desk tools.
This role supports end-user computing across all SNG locations, acting as an escalation point for the central IT team and providing hands-on support for the CIO teams. Travel is required; therefore, a full UK driving license and personal vehicle are necessary.
What we need from you:
* High customer focus and collaborative working skills.
* Experience working on an IT Service Desk or in a technical team, with excellent communication skills across various channels.
* ITIL v3 or v4 Practitioner certification is advantageous.
* Troubleshooting experience and problem-solving skills.
* Hardware knowledge, especially PCs, printers, and AV equipment.
* Ability to work in an office and travel between sites.
* Confidence in delivering user training for AV services.
* Self-motivated team player capable of working independently in remote locations.
What we can offer you:
Be part of a friendly, dynamic team with opportunities for skill development and career progression within a diverse organization. Benefits include:
* 25 days holiday plus bank holidays, increasing to 30 days with service.
* Option to buy or sell holiday days.
* Generous pension scheme (up to 12%).
* Life insurance coverage from day one.
* Recognition scheme and wellbeing discounts, including gym memberships.
About us:
Sovereign has joined forces with Network Homes to form SNG, managing over 84,000 homes across London and the South of England. We are dedicated to providing affordable homes and investing in communities, with a focus on long-term growth and social impact.
We are committed to Equality, Diversity, and Inclusion, and encourage you to explore our careers site for more information.
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