We're recruiting a Regional Credit Controller on a 9-month fixed-term contract to support a busy, high-volume Credit Control function. You will be responsible for collection activity, customer communication, and a range of administrative duties that keep the credit control process running smoothly. This role is ideal for someone who thrives in a fast-paced environment and enjoys building strong relationships with customers and internal teams.
Key Responsibilities
* Manage inbound mailbox activity and respond to customer queries.
* Provide copy invoices and statements of account as required.
* Handle inbound customer calls professionally and efficiently.
* Update customer contact details and ensure future communications are sent correctly.
* Process credit and re-bill requests in the system.
* Take ownership of debt accounts, ensuring timely collection in line with agreed payment terms.
* Actively chase outstanding monies and work to meet collection targets.
* Identify, record, and manage disputes through to resolution.
* Conduct structured collection calls and maintain accurate notes across multiple systems.
* Complete end-to-end account reconciliations (AR).
* Participate in regional debt calls and ledger reviews.
* Build strong working relationships with customers and internal stakeholders.
* Support general administrative tasks as required.
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