Job Title: Customer Service Executive Salary: Circa £28,000 Location: Borehamwood Contract: Permanent Hours: Permanent – 40 hours per week shift patterns between Monday to Sunday, 8:00am to 8:00pm We are looking for an enthusiastic and friendly customer service professional to join our clients upbeat and passionate customer service team. SKILLS REQUIRED - Proven customer service experience (from retail, hospitality or an office based environment) - Dedicated to offer excellent customer service and represent a brand - Ability to work towards SLAs and targets - Excellent computer skills, including Microsoft packages - Positive and pro-active approach to work - Confident and professional telephone manner with excellent communication skills RESPONSIBILITIES - Dealing with inbound communication via phone and email - Handling any complaints and escalating where necessary - Handling new and existing bookings - Sending out confirmations to clients regarding their bookings - Liaising with customers from start to finish, ensuring they are always informed - Cross-selling any products to the customers ADDITIONAL INFORMATION - 25 days annual leave + bank holidays - WFH on the weekends - Auto-enrolment pension - Free parking on site - Opportunity to earn incentives with good performance -Bonus scheme Thank you for your interest in this vacancy, which is being adv...