Were looking for a friendly and motivatedSupport Technicianto join a growing Support Team in Morley. This team plays a vital role within the organisation, acting as thefirst point of contactfor their customer base and delivering an excellent support experience.
Youll work directly with customers to resolve technical issues, provide guidance on products, and ensure every interaction is clear, helpful, and professional.
A Little Bit About The Company
They are a fast-paced and growing technology company specialising in software solutions for modern business environments.
Founded in 2010, they now support over10,000+ customers across the UK, handling:
5.7 million sign-in and sign-out events(up to 49 every second)
146,000+ visitor images captured every week
Their solutions are trusted by organisations across a wide range of industries.
Your Role:
As aSupport Technician, youll be responsible for:
1. Answering incoming customer calls and live chats
2. Responding to and managing support tickets using Zendesk
3. Owning assigned tickets and keeping customers informed of progress
4. Accurately ...