✍️ Technical Author / Writer – Okta & Entra Security
📍 UK - REMOTE
🕒 Type: Contract
🗓️ Start Date: ASAP
We’re looking for a Technical Author / Writer with strong Okta, Entra, and security documentation experience to support and enhance a suite of service and support documents for enterprise systems.
You’ll be responsible for analysing, updating, and creating high-quality technical documentation across multiple security platforms — ensuring clarity, accuracy, and consistency in all materials.
🔧 Key Responsibilities
* Create, update, and review Okta and Entra documentation across multiple SaaS applications.
* Develop and maintain:
* • Knowledge Articles (KAs) – for Okta, Entra, and Service Desk
* • Service Overviews (SOs)
* • Technical Run Manuals (TRMs)
* • Technical Recovery Action Plans (TRAPs)
* Ensure documentation meets organisational standards for accuracy and accessibility.
* Support ServiceNow operations by analysing and submitting documentation-related requests.
* Validate and manage Okta User Groups, and assist with creating Entra User Groups where required.
* Collaborate with security, service desk, and engineering teams to maintain up-to-date information.
🎯 Skills & Experience
* Proven experience as a Technical Author / Technical Writer within IT or cybersecurity environments.
* Strong understanding of Okta, Microsoft Entra, and identity management solutions.
* Familiarity with ServiceNow workflows and documentation management.
* Excellent attention to detail and ability to convey complex technical information clearly.
* Strong communication and collaboration skills, with experience working in cross-functional teams.
If you would like immediate consideration, please send me an updated CV/contact details to jcaria@redglobal.com so we can discuss further or reach out to me through LinkedIn.