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Customer Service Advisor (Inbound)
Sunderland Contact Centre
35 hours per week
Full Time Permanent and Full Time Temporary
Are you………. Engaging, dedicated, motivated with a passion for delivering quality? If so, then… we want you.
We really want people like you to help us create a lifetime of well-being for every pet.
People and Pets are at the heart of what we do, we are the UK’s leading Veterinary Charity and we rely on public funds to help sick and injured pets. Our team handle a variety of inbound enquiries from clients and customers whilst delivering an outstanding customer experience and aiming for first contact resolution.
Do you have experience in handling sensitive situations while providing positive solutions?
Do you proven empathy and rapport skills?
Are you positive, confident and hard working with a fun attitude?
Are you a team player who is enthusiastic and professional with a drive to achieve KPI’s?
Can you make your personality and passion shine through in your verbal and written communication?
Would you like to work in a unique and highly rewarding environment?
About the role:
We are looking to recruit Inbound Customer Service Advisors who love variety and have a passion for delivering excellent customer service.
Our team is extremely versatile and the role is very diverse. The team may be communicating with our veterinary clients, colleagues and supporters through a variety of different channels including email and telephone. We are looking for someone with excellent written and verbal communication skills who is able to deliver a warm and friendly customer experience.
There’s a great camaraderie within all our teams and you’ll see that as soon as you arrive.
About the benefits:
We are really passionate about being a great place to work, where people feel connected with what we do and where they feel they can make a genuine difference. This commitment has resulted in us being rated as one of the top 25 big organisations to work for in the UK according to Best Companies survey.
In addition to being a great place to work, we offer a wide range of benefits, including:
25 days holiday (excluding Bank Holidays) with the option to buy and sell up to 5 days per year
An additional Wellbeing Day to take whenever you like to help recharge your batteries
Generous Auto-Enrolment pension and/or Contributory pension schemes available starting at an enhanced rate of 5% contributions up to 10%
Life Assurance policy (4 x Annual Salary)
Employee Assistance Program and Online Wellbeing Centre available 24/7 giving you the ability to speak with a professional in confidence about a range of issues
Wide range of discounts for Retail, Holiday and similar organisations on our fetch platform
35 hour working week – we currently work between 8am – 8pm Monday to Friday
To apply for this role, click Apply Now at the top of the page, create a candidate account and complete our simple application form.
Be able to listen to client and supporter needs and be solution focussed.
Be able to handle calmly any issues that a customer may have brought to your attention.
Be adept at making detailed notes about every call you’ve handled.
Have excellent verbal communication skills and be able to compose an email with accuracy.
Have experience of working in a similar environment.
Have the drive and the passion to succeed.
PDSA is committed to embedding a culture of diversity and inclusion within our teams that reflect the communities we serve. We aim to create a working environment in which all individuals can make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. We offer a range of family friendly, inclusive employment policies and opportunities for flexible working arrangements to support team members from different backgrounds.
If you have any questions or concerns regarding accessibility, please contact us and we will be happy to discuss via email or telephone reasonable adjustments that you may require throughout the recruitment process.
We are committed to safeguarding and promoting the welfare of children, adults at risk and all our colleagues and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect.
To support this commitment, our recruitment & selection processes are robust and rigorous. All appointments will be subject to satisfactory references and appropriate background checks.
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