Join Our Team as a Customer Service/Scheduling Specialist! Are you passionate about providing exceptional customer service? Do you have a knack for scheduling and coordinating? If so, we have an exciting opportunity for you to join our team in High Wycombe! Position: Customer Service/Scheduling Specialist Contract Type: Permanent Salary: £26,000 - £28,000 per year Schedule: Monday to Friday About Us: We are a leading player in the utilities industry, committed to delivering outstanding service to our customers. Our goal is to build lasting relationships based on trust and reliability. If you thrive in a dynamic environment and enjoy problem-solving, we want to hear from you! What You'll Do: In this role, you'll be at the heart of our operations, ensuring smooth communication between customers, engineers, and our team. Your key responsibilities will include: Customer Interaction: prioritise and process customer queries and orders through telephone and email. Scheduling: Arrange planned maintenance and coordinate small works with our team of engineers and customers. Quality Assurance: Ensure that all callouts are completed according to client KPIs and our internal SLAs. Problem Solving: Investigate and resolve customer queries or complaints swiftly and patiently while maintaining our CRM system. Invoicing: Provide accurate customer invoicing and maintain thorough records. Collaboration: Liaise with engineer...