Job Description
This role is to manage a small team and our InterpretersLive! service
How you’ll make an impact
* Develop a solid, trusting and professional relationship with our video clients and Interpreters
* Provide technical and other support to Interpreters and clients
* Organise resource to deliver our on-demand service effectively and efficiently
* Experience in reporting software and informative client MI reporting
* Client and contract management
* Respond in a timely manner to requests for support from various simultaneous communication channels
* Review and reporting service utilisation to plan for resource requirements
* Understand and meet the diverse needs of our clients and Interpreters
* Oversee platform development relationships/roadmap
* Implementation and set up of InterpretersLive! Clients
Qualifications
Experience you’ll bring
* Previous experience in an operational role
* Willingness to be office based in Redditch
* British Sign Language skills (Preferred/not mandatory)
* Understanding of the platform to provide customer and interpreter support
* Excellent communication skills whilst maintaining professional boundaries
* Able to multitask, prioritise and manage time/team efficiently
* Team player
* Strong problem solving capabilities
* Experience of Power BI and excel
* Resilience in fast paced environment
* Strong leadership and management skills
Additional Information
Salary & Benefits
Salary dependant on experience £30,000 - £35,000
* 37.5 hour week Monday - Friday
* Work from home Monday and Fridays
* 20-25 days holiday plus bank holidays
* Pension scheme
* Attendance bonus
* Health and Wellbeing schemes
* Worcestershire Works Well health and wellbeing level 1 accreditation
* Policies to include Mental Health, Menopause and more
* Access to mental health specialist support
* Birthday celebrations/gifts
* Employee Assistance Programme
* Discounts and perks platform
* Team events
* Training
* 1 paid volunteering day per year
* Occupational Sick Pay (OSP) and (SSP)
* Work for an established company with 25 years in the industry
* Supportive and flexible employer
* Real Living Wage Employer
* Work for a Disability confident leader