We are looking for an Appointment Coordinator to become part of our growing team at the Appointment Centre at Whipps Cross. In this role, you will serve as a primary contact for our patients, embodying the Trust's values through your compassionate and supportive demeanour. It is essential that you possess outstanding communication abilities, along with a strong passion for helping others, empathy, and a commitment to delivering exceptional customer service. Additionally, you must be capable of thriving in a high-pressure environment, which is crucial for this position.
The Appointment Centre is operational from 8:30 AM to 5:00 PM, Monday through Friday.
The Appointments Co-Ordinator is responsible for providing a patient focused, effective and efficient Central Appointments service to our patients & their carers, clinical teams, and core services. Working and rotating across several smaller units within the department, main duties will include registering and uploading referrals, booking & cancelling appointments, dealing with telephone enquiries, managing e-Referrals appointments, cancelling clinics, and amending clinic slots, obtaining Minimum Data Sets, updating patient demographic details, and preparing clinic profile change documentation for submission.
Working in adherence to the Trust Access Policy, Governance, and local Standard Operating Procedures always, the post holder will liaise with a number of key stakeholders to ensure the Outpatient referral and booking process is efficient and fit for purpose and that patients are able to access our services and receive expert clinical care.
Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers.
The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.
Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.
We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.
This advert closes on Thursday 21 Aug 2025 #J-18808-Ljbffr