Job Description Who You Are You are a strategic leader with a commitment to housing management and resident empowerment. Skilled in formulating innovative policies, you thrive in collaborative environments and are experienced in guiding transitions and cultivating partnerships. You embody a culture of putting residents first and actively contribute to continuous improvement and change across various teams and organizations. What the Job Involves This role involves managing the Tenancy Management and Welfare Support, Independent Living (Sheltered Housing), Customer Service, Resident Empowerment, and related functions. You will be responsible for strategic leadership, policy formulation, and innovation in service delivery. The role demands collaboration with the Council’s partners to develop sustainable housing solutions. Key responsibilities include upholding governance, compliance, and risk management, while driving digitalisation and commercial growth initiatives. You will also play a crucial role within the Housing Senior Leadership Team and interact with Corporate Management and external organizations. Skills Strategic leadership Innovative policy formulation Collaborative partnership building Governance and compliance management Risk management Digitalisation and commercial growth initiatives Continuous improvement and change management Customer-focused service delivery